Water Walkies Terms and Conditions

Terms and Conditions

(Applicable across the entire premises, including the outdoor and parking areas.)

Surveillance

CCTV is in operation in the carpark and treadmill area. Footage is recorded and stored for security and operational purposes.

Infection Control & Vaccinations

Clients must notify Water Walkies immediately if their dog contracts or is exposed to any infectious or contagious disease (e.g., kennel cough). Important: Dogs must not attend within 3 days of receiving a live vaccine (e.g., kennel cough). Attendance while symptomatic or within this period may result in cancellation and possible fees.

Health & Safety – Dogs & Humans

Participation in therapies (hydrotherapy, land-based exercise, and laser therapy) involves physical activity and interaction with equipment and water surfaces.

Clients acknowledge that:

 - Dogs with diagnosed or undiagnosed health issues (e.g., cardiac, spinal, respiratory) may face increased risk.

 - Water Walkies accepts no responsibility for any pre-existing or developing conditions that may be affected by participation.

Dogs must wear a collar or harness and remain on-lead unless directed otherwise. Do not approach or touch other dogs. Reactive or injured dogs may be present, and inappropriate interactions may pose a risk of harm.

Clients must supervise their dogs at all times in parking and external areas. Water Walkies is not liable for injuries occurring outside the centre.

Feeding, Toileting & Cleanliness

- No food within 3 hours of the appointment.

 - Toilet your dog before entering. Bags are provided at reception.

 - Accidents in the pool or treadmill may require full shutdown and sanitation. This results in loss of income and session cancellations for others. A $100 cleaning fee will apply, in addition to your session cost, if this occurs.

Media Consent

Water Walkies may photograph or record your dog during sessions for use in marketing and educational material. These remain the property of Water Walkies.

Clients may opt out of media use during the initial intake. By not opting out, you grant full permission for media use across print and digital platforms without compensation.

Appointments

Appointments are 30 minutes, including pre- and post-session time. Dogs exit the pool/treadmill at 25 minutes to allow a smooth transition for the next client. Shared facilities like the dryer and shower are available. Please bring a towel and leave the area clean.

If you require assistance with washing, your session may end early to maintain schedule integrity.

Late Arrivals

- Up to 10 minutes late: Session continues but ends at scheduled time.

 - More than 10 minutes late: We may attempt to reschedule, but cannot guarantee it. Full session fee still applies in all cases.

Cancellations, No-Shows & Rescheduling

- 24 hours' notice is required for cancellations or changes.

 - Late cancellations or no-shows will be charged the full session fee.

 - Repeated late changes (2 or more) will require prepayment at time of booking and forfeiture of future standing appointments.

We understand emergencies occur and will make reasonable accommodations at our discretion.

Declaration, Waiver & Assumption of Risk

By attending Water Walkies, you declare and agree that:

 - You are the legal owner or authorised handler of the dog(s).

 - You consent to treatment and acknowledge the services provided are not a substitute for veterinary care.

 - You have disclosed all known medical and behavioural information to the best of your knowledge.

 - You permit Water Walkies to communicate with your veterinary provider regarding your dog’s treatment, condition, or behaviour.

You accept that:

 - There are inherent risks involved in animal therapies and facility use, including (but not limited to) slips, falls, bites, and stress-related incidents.

 - Participation is voluntary and at your own risk.

Release of Liability & Indemnity

To the fullest extent permitted by law, you hereby:

 - Release and discharge Water Walkies, its owners, employees, contractors, and agents from any and all claims, demands, liabilities, losses, or damages (known or unknown) arising from your or your dog’s participation.

 - Indemnify and hold harmless Water Walkies from any third-party claims arising due to your actions, your dog’s actions, or breach of these terms.

Governing Law

These terms are governed by the laws of New South Wales, Australia, and any disputes will be resolved within its jurisdiction.

By signing our waiver or continuing to attend Water Walkies sessions, you confirm you have read, understood, and agreed to these Terms & Conditions.