Water Walkies Terms and Conditions

Please read this important safety information – applicable for entire premises including the outside and parking areas.

We have CCTV cameras in the carpark and our treadmill area. We retain video footage for our records.

INFECTION CONTROL and VACCINATIONS

I will inform Water Walkies Hydrotherapy IMMEDIATELY if my dog contracts any infectious or contagious disease (e.g., kennel cough) and not bring any dog to WWH which has contracted or been knowingly exposed to any infectious or contagious disease– including with KENNEL COUGH vaccine as this is normally given as LIVE VACCINE and your dog should not mix with others for 3 DAYS.

HEALTH AND SAFETY – DOGS and HUMANS

If there is an undiagnosed condition including but not limited to cardiac, respiratory, or spinal conditions, your dog could be at risk. Whilst all due care will be taken, if your dog has a diagnosed or undiagnosed condition, there is a possibility their condition could be worsened by hydrotherapy.

Always have a collar and/or harness on your dog. Dogs without collars or a means of restraint pose a serious health and safety risk to members of staff, other clients, and their dogs.

Keep your dog on a lead at all times until a member of staff tells you that it is safe to release or hand over to a member of staff. If you are not strong enough or have problems controlling your dog, please ask a member of staff for help.

Always check with us before bringing your dog into reception – your dog might be wonderful with other dogs but not all dogs are. Please remember we have injured dogs on the premises that can feel threatened or could be hurt by normal friendly behaviour.

Please do not reach out or touch other dogs on the premises without permission from the owner. Doing so be aware you are at risk of bite.

Please be conscious of traffic moving in the complex and have control of your dog to avoid accidents.

TOILETING OF YOUR DOG PRIOR TO SESSION

It is essential that you do not feed your dog 3 hours before your booked appointment.

Please take your dog for toileting before entering the centre. Waste bags are located at our counter. This is essential to ensure there are no toileting or vomiting accidents in our pool or treadmill. An accident will result in the need of shutting down our pool/treadmill and the cancellation of all clients to hygienically clean, refill, balance and reheat the equipment. This results in loss of income and the inconvenience for any clients booked in after you. Please be aware there will be a $100 cleaning fee on top of your session fee if this occurs.

SOCIAL MEDIA

Water Walkies will occasionally take pictures and videos of pets during their sessions. We do so to advertise our business and appreciate your pet! If you do NOT want any photos of your pets to be posted to social media, you will have the option to opt out when signing the waiver. I understand that by allowing my dog(s) to participate in the services offered by Water Walkies Hydrotherapy, I give my permission for Water Walkies Hydrotherapy to take photographs, and/or videos, and to use the images or videos of my dog in printed matter, internet sites, or other promotional or advertising capacities. Photographs and videos are the property of Water Walkies Hydrotherapy.

APPOINTMENTS

Appointments are allocated a half hour time slot. This time includes coating and preparing your dog for their sessions and a wash down at end of session. Exit time from the pool is at 25 minutes to move to the shower to allow the next client to start their session on time. Please be aware that some dogs are not dog friendly, so this ensures a smoother transition. You are welcome to use the shampoo and conditioner provided. A heated dryer is available for use for a quick blow off, of extra water, before towelling. We ask that you please bring a towel and leave the shower in a tidy fashion as we may not be able to clean between clients if we are busy with bookings back-to-back. If you require us to assist with washing, we will need to exit the pool or treadmill before the end of the session to ensure the next client’s appointment is on schedule.

LATE ARRIVALS

Up to 10 minutes late – we will start the session or appointment, but your dog will be required to leave the pool area or treadmill area to enable the next clients’ appointments to start punctually. Over 10 minutes late – we may try to fit you in for part of the hydrotherapy session or in the next appointment slot, but this will not always be possible. In all cases the full charge will apply.

CANCELLATIONS, RESCHEDULING AND NO-SHOW POLICY

If you need to reschedule, or cancel an appointment, we ask that you notify us as soon as possible and no later than 24 hrs before your scheduled appointment.

No Shows and cancellations outside our terms will incur the full charge of the session billed to you. We understand there may be emergency situations and we will work with you, but not on a continued basis. Please be respectful of our time as we are a “by appointment” business, and another client could have taken your appointment if we had known earlier.

Clients who reschedule or cancel with late notice or fail to show on two occasions will then be required to pay upfront at time of booking for their next appointment and will have any future standing appointments cancelled and all future bookings will have to be made week to week. 

DECLARATION AND ASSUMPTION OF RISK



I, the undersigned, certify that I am the owner or person responsible for the dog(s) brought to Water Walkies Hydrotherapy. I understand that the services offered by Water Walkies Hydrotherapy are not intended as a substitute for veterinary care, and consultation with a veterinarian is recommended for any matters relating to the health of the dog. Further, I understand that individual sessions and corresponding outcome are dependent upon the condition and age of the dog, the goals of the owner, and the dog’s emotional and behavioural condition.

I hereby give permission for my dog to receive treatment at Water Walkies Hydrotherapy. I have given all relevant medical and behavioural history to Water Walkies and believe the information given to be correct. I give permission for Water Walkies Hydrotherapy to exchange information with any veterinary professionals involved in my dog’s care and this may include condition, behaviour and treatment. As a client of Water Walkies Hydrotherapy, I understand that my dog(s) and any person I bring onto the property enter / swim / participate at our own risk.

I agree to abide by all the Terms and Conditions which have been explained and discussed with me. I am aware of the inherent risks of injury, including without limitation risks due to dog bites or slips on wet flooring. The undersigned acknowledges that he or she has carefully read this agreement. I am aware of the risks and hazards inherent upon entering the hydrotherapy centre. I voluntarily assume all such risks, loss, damages, or injury that may be sustained by entering the centre. By signing this Assumption of Risk and using the facilities, I hereby fully and forever release and discharge Water Walkies and its volunteers, employees and agents from any claims, demands, damages, rights of action or causes of action present or future, whether the same be known or unknown, anticipated, or unanticipated, resulting from or arising out of my use or intended use of the facilities.